Complaints & Claims

Our Commitment

If you experience a service issue, we will investigate promptly and keep you informed throughout the process.

How to File a Claim

Provide your tracking number, shipment details, and a description of the issue to our support team.

Required Information

Include the commercial invoice, packing list, and photos (if applicable) for damaged cargo claims.

Contact

Email us at info@chariusfreight.com or call +263779 365 110.