Privacy Policy

Overview

We respect your privacy and protect the personal information you share with us. This policy explains how we collect, use, and safeguard data when you use our website or services.

Information We Collect

We may collect contact details, shipment information, and communication records required to deliver our services.

How We Use Information

We use your information to provide logistics services, respond to inquiries, and improve customer experience.

Data Protection

We apply reasonable security measures to protect personal data from unauthorized access or disclosure.

Contact

For privacy questions, contact info@chariusfreight.com.

Refund & Compensation Policy

  1. Insurance Requirement: All shipments with a declared value of USD 100 or above must be insured. Compensation for loss or damage will only be processed for shipments that are properly insured.
  2. Cargo Inspection & Handling: The shipper must ensure that all goods are correctly inspected and properly packed by the supplier before delivery to our warehouse.
  3. Fragile Goods Packaging: All fragile items must be packed in wooden crates/boxes or suitable protective packaging to prevent damage during transit. Shipments that are inadequately packed may not qualify for compensation.
  4. Declaration of Goods: Compensation will not be issued for shipments that are falsely declared, under declared, or misrepresented in value, description, or nature of goods — unless such declaration was formally agreed in writing with the appointed Agent.
  5. Prohibited & Illicit Goods: Shipments containing illegal, prohibited, restricted, or illicit items (including drugs or controlled substances), whether disclosed or undisclosed, will not be eligible for compensation if seized or destroyed by Customs or authorities.
  6. Transit Delays: Refunds or compensation will not be provided for delays caused by weather conditions, airline or shipping line operational issues, customs processes, or other external factors beyond our control.
  7. Refund Processing Period: Approved refunds are processed within 35–40 working days from the date of approval.
  8. Responsibility of Importer / Exporter: The importer or exporter must verify and confirm the condition, quantity, and specification of goods before handing them over to the freight forwarder or agent in the respective country.
  9. Third Party Errors: No refunds or compensation shall be issued for losses, mistakes, or negligence caused by third parties such as suppliers, factory handlers, or external service providers.